When you decide to really get into diamond shopping, you’ll be presented with choices after another. And one of the first selections you’ll make is between a brick and mortar store and an online diamond shop. Reading this right now, it’s pretty obvious which one you chose. Good on you!
Blue Nile is considered as more experienced, while JA is a hip innovation. I talked about how James Allen appeals to millennials. Now, in this post, we’re going to look at Blue Nile’s approach, their overall service, and conditions of purchase compared to their younger rival. Which one is more suited to you?
Diamond Shopping Experience
The biggest con in buying from the internet is you won’t see the product in person. But today’s latest technology has made diamond browsing even better than being at a jewelry store. If you can’t see the diamond in person, then a magnified imagery is just apt, so you could deeply see its totality.
When you browse through diamonds at Blue Nile, you’ll see a list with all the 4C parameters clearly set out:
However, you won’t be able to see preview pictures of the diamonds. Unless you have chosen a signature ideal diamond, in this case, you’ll be provided with two small photos on the GCAL report:
James Allen, on the other hand, offers real-life 360° videos of all their diamonds. If you hover with your mouse over a certain diamond, you’ll be able to see it from any angle you like. This way, you get to have an accurate impression of each stone and filter out the ones that caught your eye.
If you eventually click on the diamond, you may view from all sides in 20x or even 40x magnification! And you also get to see more than you would in a typical brick and mortar store where they only use a 10x loupe!
Diamond Clarity and Eye-Cleanliness
Can you see how looking for diamonds at James Allen is an entirely different experience than Blue Nile? I think it’s more fun to see your potential diamond from every angle in 20x magnification.
But aside from the amusement, it’s also more functional. Because only by viewing the diamond from every angle will you be able to make out inclusions efficiently and thus, choose the best diamond for the best price!
Let’s say you want to choose an SI2 diamond because you want to make a great deal. Below you can see two SI2 diamonds:
The diamond on the left is apparently a great choice and will definitely be eye clean. The tiny dots in the center that you can see due to the 20x magnification won't be perceivable by the naked eye. The diamond on the right, however, would be a poor choice and will look dirty to the naked eye.
What you’ll see at Blue Nile when comparing two SI2 diamonds is merely the following:
To make sure you have an eye clean diamond at Blue Nile, you will basically have to choose a VS1 diamond because, in rare instances, even VS2 diamonds can have visible inclusions.
Diamond Cut, Sparkle, and Color
Furthermore, viewing a diamond is not only about making out inclusions but also about seeing the proportions and sparkling style. Even diamonds with an excellent cut and excellent symmetry by GIA can look quite different:
Although both diamonds above have the same cut and symmetry grades, it’s quite apparent that the diamond on the right would be the far better choice! If you take the time to click on both diamonds and view them from all angles, you will see that the diamond on the right also sparkles better!
Viewing a diamond properly has so many more advantages like being able to compare colors to each other. You can also gauge whether a particular diamond color is good or bad for its color grade.
Check out this diamond color simulator to get a good grip on what certain colors look like:
It is precisely for such reasons that I personally would never buy a diamond blindly. If you purchase without seeing real photos of the diamond, you might not get a great one.
I feel like this is a major minus on Blue Nile’s part.
Inventory and Product Selection
On the other hand, when it comes to diamond and jewelry selection, Blue Nile has more to offer. If you’re searching for a new ring setting or fine jewelry as a gift, Blue Bile has both pre-set and design-your-own ring options. They also have pearls and gemstones which you can set into a ring.
As for their diamond inventory, you’ll have more pieces to choose from. But at the end of the day, if you couldn’t see if the diamonds are eye-clean, quality still beats quantity.
One of the main reasons James Allen and Blue Nile are head-to-head as the leading online diamond shops is because of their great pricing. Their quality diamonds are available to the masses, and they also have the highest grades for investors and diamond purists out there.
But if we need to pick just one, Blue Nile is known to be slightly more affordable than James Allen. Blue Nile also has a Diamond Price Guarantee wherein if you find an exact diamond with a lower price, you’ll be refunded the difference – conditions apply, of course.
You’ll find this section helpful if you’re keen on even the smallest of discounts. But honestly, the difference is not too drastic. Take a look at this comparison:
It’s only natural to have lots of questions especially if it’s your first time (and hopefully the only time) buying an engagement ring. It’s worth a lot of money! That why it’s always good to have an expert at hand who can answer any question for you. Luckily, both Blue Nile and James Allen have impeccable customer service.
James Allen offers 24/7 assistance. No matter what time of day or wherever you are in the world browsing diamonds, you can always count on an expert to help you. Their customer service is super fast that you would receive an answer in no more than 30 seconds!
What I like most is that they will provide you with up to 3 different ASET/Idealscope analyses for free. This only applies to fancy shaped diamonds, though. Unfortunately, James Allen doesn’t give you the possibility to reserve a diamond anymore.
Blue Nile’s customer service is also very dependable. They answer within 30 seconds as well! However, they’re not available 24/7. They also don’t provide ASET/Idealscope analyses. So, you will be left completely in the dark (pun intended!) on the light performance of the diamond.
Then again, Blue Nile’s signature ideal diamonds provide a basic idea of the light performance, but this won’t tell you everything about the cut.
The great thing about Blue Nile’s customer service is that you can reserve a diamond for up to 48 hours via chat! And upon your request, the diamond will then be taken off of their gallery, and if you’re ready to buy it, you’ll just have to call their customer service line. It’s definitely a tie in this category!
Conditions of Purchase
Now, comes the part that most people don’t pay much attention to. The conditions can make a big difference, though! James Allen and Blue Nile both offer a “30-day money back guarantee”. Thus, you can be sure to get your money back as long as you send the diamond back within 30 days.
James Allen offers free return shipping within the US. This means that you won’t have to pay for the insured return shipping if you don’t like the diamond! So, there’s no risk at all. Check out James Allen's general conditions of purchase here. Blue Nile will charge you $7 for the return. Though I think it’s a just a small price to pay if it will allow you to test your ring and choose an even better one for up to 30 days.
People often trust pioneers or the first ones in the game, not necessarily because they’re the best, but because history and credibility go hand in hand. Blue Nile has been around far more than the other online retailers, and this makes them one of the pillars of diamond shopping. And despite having a huge inventory, they’re still able to serve quality customer service.
However, if you’re as selective as I am, you know how important it is to see the diamond 4Cs from all angles. James Allen’s 360° high definition videos up to 40x magnification make them – hands down – the best choice when looking for a brilliant, affordable, and best of all, eye-clean diamond – flawless to the naked eye. Oh, and did I mention they have an inspiration gallery?
I’ve picked my winner, but the ultimate choice is yours!
Should you have any question, feel free to write to me or comment down below.
My advice is free! 🙂